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Characteristics Of A High Performance Organization
Most organizations are only operating at half of ther potential. The workforce is most often composed of people who work about 4 hours a day and procrastinate the remaining hours in their workday....
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Bureaucracy Is A Waste Of Time
Strong leadership surrounds itself with strong leaders who possess rival perspectives on the proper course of action. This is better known as a “Team of Rivals”, The Lincoln Model. I am always amazed...
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Leadership Humility
Effective leadership in the 21st Century is required to deal with variables and technologies in an unprecedented way. The ability to assess the daily financial performance of the company provides both...
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Organizational Change Requires Structural Support
Everyone knows the Functions of Management are Planning, Organizing, Leading and Controlling. This works well in Theory. The problems occur when you attempt to add people with hidden agendas and...
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Leadership vs Management
One of the age-old myths is “Managers Make Good Leaders”. This my friend could not be further from the truth. Managers often operate under the “Theory X” and “Theory Y” of Management. Theory “X”...
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Operational Efficiency and Customer Service
Everyone has had an experience with a customer service agent who was not able to solve a specific customer concern. Most often the issue is outside the scope of their legitimate authority. A common...
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When Should You Hire A Consultant?
Most people believe they have the drive and talent to be successful in business. They focus on ensuring the product/service is high quality. They study the market to make sure there is a need for the...
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The Interventionist
Many organizations have the desire to possess organizational and strategic alignment, but guard ancient ineffective policies and procedures preventing it from happening. Anyone assigned the Change...
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